The organizational hierarchy system controls who can manage whom based on role levels and department assignments. This affects approvals, task assignments, data visibility, and messaging.
Role Levels
Each role has a level from 1 to 5:
| Level | Title | Default Roles |
|---|---|---|
| 5 | Director | Owner |
| 4 | Manager | Manager |
| 3 | Supervisor | Accountant |
| 2 | Senior / Lead | — |
| 1 | Staff | Cashier |
Set the level when creating or editing a role in HR → Access Rights.
Authority Rules
- The store owner can manage everyone regardless of level.
- A higher-level user can manage lower-level users within the same department.
- At the same level, a department lead can manage non-lead members.
- Users in store-wide roles (no department) with a higher level can manage all lower-level users.
What Hierarchy Affects
- Approvals — OT, leave, and other requests are routed to managers with sufficient authority
- Missions — you can only assign missions to users you manage
- Messaging — Telegram messages can be sent within your management chain or department
- AI Assistant — Ku only shows data for employees you have authority over
- Attendance & Reports — filtered to show only subordinates' data