1. Introduction
Kuku Express Solutions Inc. ("Company," "we," "us," or "our") operates the KukuExpress platform ("Service"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service.
By using the Service, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Service.
2. Information We Collect
2.1 Information You Provide
- Account information — Name, email address, phone number, and password when you register
- Business information — Store name, address, business type, and operational details
- Employee information — Names, roles, compensation details, and schedules for HR and payroll features
- Financial data — Sales transactions, expenses, invoices, and accounting records you enter into the system
- Customer data — Customer names, contact information, and order history that you manage through the Service
- Content — Images, text, and media you upload or create using the Service
2.2 Information from Third-Party Services
When you connect third-party accounts, we receive:
- Facebook/Instagram — Your Facebook user ID, page names, page IDs, profile pictures, and page access tokens
- Google — Business reviews and ratings from Google Places
- Payment processors — Transaction confirmations and payment status (we do not store full card numbers)
2.3 Automatically Collected Information
- IP address and browser/device information
- Usage patterns, feature access logs, and session data
- AI feature usage metrics (token consumption, feature types used)
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Process transactions and manage your account
- Send service-related communications (invoices, reminders, system alerts)
- Power AI features (business insights, content generation, image creation) by sending relevant data to AI providers for processing
- Publish content to your connected social media accounts on your behalf
- Deliver email and messaging notifications you configure
- Generate reports and analytics for your business
- Detect and prevent fraud, abuse, and security incidents
- Comply with legal obligations
4. Data Shared with Third Parties
We share your data with third-party services only as necessary to provide the features you use. We do not sell your personal information.
| Provider |
Data Shared |
Purpose |
| Anthropic (Claude) |
Business data excerpts, prompts |
AI assistant, insights, content generation |
| OpenAI |
Prompts, audio files, image descriptions |
AI content, image generation, audio transcription |
| Google (Gemini) |
Prompts, image descriptions |
AI content and image generation |
| Meta (Facebook/Instagram) |
Post content, images, page tokens |
Social media publishing |
| Maya (PayMaya) |
Transaction amounts, customer info |
Payment processing |
| AWS SES / Resend |
Recipient email addresses, message content |
Email delivery |
| Telegram |
Message content, recipient identifiers |
Bot notifications |
| Google Places |
Place IDs |
Fetching business reviews |
Each provider processes data according to their own privacy policies. We encourage you to review them.
5. Data Storage and Security
- Your data is stored on secure servers and transmitted over encrypted connections (HTTPS/TLS)
- Sensitive credentials (API tokens, access tokens) are encrypted at rest
- Access to production systems is restricted to authorized personnel
- We implement role-based access control within the Service to ensure users only access data they are authorized to see
While we take reasonable measures to protect your data, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.
6. Data Retention
- Active accounts — We retain your data for as long as your account is active
- Terminated accounts — Data is deleted within 30 days of account termination, except where retention is required by law (e.g., financial records, tax compliance)
- AI usage logs — Token usage and API logs are retained for billing and audit purposes
- Social media tokens — Encrypted access tokens are deleted immediately when you disconnect an account
7. Your Rights
Subject to applicable law, you have the right to:
- Access — Request a copy of the personal data we hold about you
- Correction — Request correction of inaccurate or incomplete data
- Deletion — Request deletion of your personal data (see Section 8)
- Portability — Request export of your data in a structured format
- Withdraw consent — Disconnect third-party integrations or close your account at any time
To exercise these rights, contact us at support@kukuexpress.com.
8. Data Deletion
You may request deletion of your data through the following methods:
- Within the Service — Disconnect social media accounts, delete posts, or contact support
- Facebook users — When you remove KukuExpress from your Facebook settings, we automatically receive a deletion request and remove all associated data (connected accounts, posts, and media files). You can check the status at our Data Deletion Status page.
- Email request — Send a deletion request to support@kukuexpress.com
9. Cookies and Tracking
The Service uses session cookies to maintain your login state and preferences. We do not use third-party advertising trackers. Session cookies are automatically deleted when you close your browser or after your session expires.
10. Children's Privacy
The Service is designed for businesses and is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.
11. International Data Transfers
Your data may be transferred to and processed in countries outside the Philippines where our third-party service providers operate. By using the Service, you consent to such transfers. We ensure that appropriate safeguards are in place with our providers.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the Service or via email. Continued use after changes constitutes acceptance of the updated policy.
13. Contact Us
For questions or concerns about this Privacy Policy or your data, contact us at:
Kuku Express Solutions Inc.
Email: support@kukuexpress.com