If you sell memberships or recurring subscriptions (gyms, clubs, classes), the Subscriptions report shows how your member base is performing and who needs outreach — before they lapse.
Subscriptions Report
Navigate to Reports → Subscriptions. You'll see active member counts, new sign-ups, churn, top membership products (clickable through to their transactions), and check-in activity where available.
Subscriber Retention Page
The Subscriber Retention page is your outreach worklist, organized in tabs:
- Active Members — everyone with a current subscription, grouped by person.
- Expiring Soon — members whose subscription ends shortly; contact them for renewal.
- Win-back — lapsed members sorted by most recently lapsed, with sortable columns.
Filter any tab by product with the multi-select dropdown (with per-tab counts); your tab and filter choices persist across reloads.
Managing Subscriptions from the Page
Admins can cancel a subscription directly from the retention page — a reason is required and recorded. Duplicate member accounts can be merged from Contacts with a preview-first, field-by-field chooser so history consolidates under one person.