Email Reminders

Set up automated email reminders for recurring events like classes, appointments, or weekly promotions. Customers are enrolled into campaigns and receive emails on the scheduled days.

Creating a Reminder Campaign

1. Go to Customers → Email Reminders.
2. Click Create Reminder.
3. Configure the schedule:
   • Days of Week — select which days the reminder should send (e.g., Mon, Wed, Fri)
   • Event Time — when the event happens (e.g., 7:00 PM for an evening class)
   • Lead Hours — how many hours before the event to send the email (e.g., 3 hours before)
4. Compose the email template with subject and body. Use template variables:
   • {customer_name}, {customer_first_name} — customer's name
   • {store_name} — your store name
   • {event_time}, {event_day}, {event_date} — event details
   • {reminder_name} — campaign name

Enrolling Customers

On the reminder detail page, search and add customers to the campaign. Only enrolled customers receive the reminder emails. You can enroll or unenroll customers at any time.

How Sending Works

The system checks every 15 minutes for reminders due to send. For each campaign:

• If today matches one of the scheduled days of the week
• And the current time falls within the send window (event time minus lead hours)
• An email is sent to each enrolled customer (with duplicate prevention per day)

Token Billing

Each email sent costs AI tokens, billed at the recurring reminder rate.