Help Center / Billing & Subscriptions / Customer Invoicing & Collections

Customer Invoicing & Collections

Jul 10, 2026 · 9 views

Customer invoicing lets you bill customers directly by email — for monthly dues, services, or anything not paid at the POS — and tracks the collection lifecycle from sent to fully paid.

Creating & Sending Invoices

Create an invoice with line items for any customer (the customer picker supports typeahead search and inline creation for new names). Sending emails the customer a link to a public invoice page showing your store's logo, the line items, and payment status.

Automatic Dunning

Unpaid invoices trigger automatic reminder emails at 3, 7, 14, and 30 days past due — no manual chasing needed.

Partial Payments with Proof

Customers can submit partial payments themselves from the invoice page, attaching a proof-of-payment image (e.g. a bank transfer screenshot). Submissions land in your review queue; once you confirm a payment, it posts to the ledger and the invoice balance updates. Rejected submissions notify the customer.

Subscription Invoice Billing

Subscription products can optionally bill through invoices instead of requiring payment at the POS. Set the product's billing mode to invoice and each cycle generates an invoice automatically, with a grace period before auto-cancellation for non-payment. The POS-paid path is unchanged for products that keep the default mode.

Reporting: Revenue reports combine POS sales and customer invoices, so invoiced income appears alongside register sales.

Related Articles

On this page