If your store pays sales commissions, you can see what you have earned, claim sales you referred, and track when they reach your payslip under My Workplace → Commissions.
How a sale gets linked to you
- The cashier picks you under Referred by at the POS when the sale is rung up, or
- a manager links the sale to you, or
- you claim it: tap Claim a receipt, type the receipt number from the customer's receipt, and add a short note so your manager knows the story (for example, "my cousin, I sent her the promo").
Being the cashier on a sale does not make it yours — a commission is for the person who brought the customer in.
Sessions you deliver
If your store pays per session (common for trainers and coaches), you earn each time a member checks in on a session pack and you are set as Delivered by on that visit. If you are the usual trainer of a class, you are filled in automatically for its check-ins; the desk can change it when someone else takes the session. These appear on your Commissions page as Session · member · date · class, are normally approved straight away, and are paid on your next payslip with your other commissions. If a session was recorded under the wrong trainer, ask your manager: they can change the trainer it is credited to, or reject it with a reason. If a visit was saved with no trainer at all, they can set you as its trainer afterwards (within 45 days); that commission waits for a second approver before it is paid. Do not check the member in again — that uses up another of their sessions.
What the statuses mean
- Awaiting approval — a manager has not decided yet. You can Withdraw a claim you filed yourself while it is pending. If no commission type matched the sale automatically, the claim shows no amount yet — your manager picks the type when approving.
- Approved / Rejected — the manager's decision, with who decided and on what date; a rejection shows the reason.
- Order in progress — the sale is an online or delivery order that has not been completed yet; the commission becomes payable when it is.
- Reversed — the sale was cancelled or refunded, so there is no commission.
- Not yet paid → In upcoming payroll → Paid — where the money is. Paid shows the date and the payslip period it was paid on; click it to open your payslips.
If your store sends payroll notifications, you also get a Telegram message (or email) the moment a commission is approved or rejected, and one message listing every commission carried by a payslip when that payroll is approved.
Commissions added or changed by HR
HR can add a commission for work that has no receipt, such as a workshop or an agreed monthly fee. It shows here with a Manual badge and “Added by HR”, goes through approval like the others and is paid the same way. If HR changes the amount of one of your commissions, the new amount is shown with the original figure and the reason (“changed from ₱x · reason”), and you get a message about the change if the commission was already approved. An amount that was raised waits for a second approver before it is paid.
If you are a freelancer
If your staff profile says Freelance, your commissions are not on a payslip. They are paid to you as professional fees, less the withholding tax the store must deduct (your page shows the gross, the tax withheld and the net for each paid commission). For every quarter in which you were paid, you can open your BIR Form 2307 from this page — the certificate of the tax withheld, which you use when you file your own return. Make sure the store has your TIN and registered address.
When you get paid
Approved commissions whose sale is final are added to your next payroll as a Performance Bonus line on the payslip (My Workplace → Pay). If a manager approves a sale after the payroll was already computed, it is paid on the cutoff after that. Each sale shows which commission type it earned under (for example "New member sign-up 30%" or "PT sales 5%") — the store sets these up, and the system picks the one that fits the items and the customer. Your manager can explain the store's types.